Question 1

Does KELIdesk work with HHAeXchange?

Accepted Answer

Yes. KELIdesk works on top of HHAeXchange. Your agency provides HHAeXchange API credentials during setup for seamless, real-time import, export, and sync. No other system change is required.

Question 2

Do we need to replace HHAeXchange to use KELIdesk?

Accepted Answer

No. KELIdesk is an intelligent automation layer on top of HHAeXchange — not a replacement. Your existing workflows stay in place. KELIdesk handles what happens between exception detection and resolution.

Question 3

Will KELIdesk replace my billing team?

Accepted Answer

No. KELIdesk makes your billing team faster and more consistent. It handles research, routing, and drafting — so your team spends time on judgment calls and approvals, not manual triage.

Question 4

How long does KELIdesk setup take?

Accepted Answer

Days, not months. There is no onboarding fee and zero new software training required. Once your HHAeXchange API credentials are connected, KELIdesk begins importing and classifying exceptions automatically.

Question 5

Is KELIdesk HIPAA compliant?

Accepted Answer

KELIdesk is built on HIPAA-ready infrastructure with encryption in transit and at rest, role-based access controls, full audit logging, and BAA support.

Question 6

What if the AI makes a mistake?

Accepted Answer

Human review and approval controls are built into every workflow. No action is taken without staff sign-off. Every AI recommendation is logged with full traceability.

Question 7

Can we try KELIdesk before committing?

Accepted Answer

Yes. KELIdesk offers a free 7-day guided demo connected to your real HHAeXchange data. You see real exceptions, real workflows, and real resolution logic — before any commitment. No credit card required.

Question 8

How much does KELIdesk cost?

Accepted Answer

KELIdesk Starter plan is $2,500/month for up to 75 active caregivers. Growth plan is $4,000/month for 76–200 caregivers. Enterprise pricing is custom for 201+ caregivers. Every plan includes the full platform with no feature gating, no add-ons, and no onboarding fees.

Question 9

How is KELIdesk different from a clearinghouse or billing system?

Accepted Answer

Your clearinghouse handles claim transmission. Your billing system tracks visits and generates claims. KELIdesk handles what happens after a denial or exception appears — triage, prioritization, resolution workflows, caregiver outreach, and audit traceability. It closes the gap no existing system covers.

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